Refund Policy — Prestige Store

Last Updated: April 2026

1. Overview

At Prestige Store, we specialize in selling digital products, software, and e-commerce services. Due to the nature of digital products, refunds are limited and subject to specific conditions.

By purchasing from Prestige Store, you agree to this Refund Policy.

2. Digital Products & Software

Because digital products are delivered instantly and cannot be returned, all sales are generally final. However, refunds may be considered in the following situations:

Eligible for Refund

You may qualify for a refund if:

  • Product was not delivered

  • Wrong product was delivered

  • Product key/license is invalid

  • Product cannot be activated (with valid reason)

  • Duplicate payment was made

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after purchase

  • Purchased by mistake

  • Software compatibility issues with your device

  • Lack of technical knowledge to use the product

  • Product already activated or used

  • Customer provided incorrect information

  • Delayed response from customer during support

4. Refund Timeframe

  • Refund requests must be submitted within 24 hours of purchase

  • Requests made after 24 hours may not be eligible

5. Refund Process

To request a refund, contact us with:

  • Your name

  • Order details

  • Payment proof

  • Reason for refund

Our team will review your request and respond within 24–48 hours.

6. Refund Method

If approved, refunds will be issued via:

  • Bank transfer

  • Easypaisa

  • JazzCash

  • Same payment method (if possible)

Refund processing time: 1–5 business days

7. Product Replacement

Instead of a refund, Prestige Store may offer:

  • Replacement license

  • Alternative product

  • Technical support to fix issue

This is often the fastest resolution.

8. Fraud Prevention

Prestige Store reserves the right to:

  • Reject suspicious refund requests

  • Refuse service to abusive customers

  • Cancel orders suspected of fraud

9. Contact for Refunds

Prestige Store
📍 606 Prime Tower, Gulshan-e-Maymar, Karachi, Pakistan
📞 0345-1279200
📧 nasir.nasir03333@gmail.com

10. Policy Updates

Prestige Store may update this Refund Policy at any time. Changes will be posted with an updated date.